Returns Policy
We want you to LOVE your hair but if for any reason you leave the salon unhappy with your hair please do email sos@lisashepherd.co.uk within 48 hours of your appointment who will then aim to get you back into the salon with the same stylist within 7 working days.
Colour Correction
Correction of any colour is a highly skilled and delicate process. Only Lisa Shepherd herself or her Colour Directors are able to perform these services. It will take time, patience and numerous visits to get to the required end result. It’s also worth noting from a cost perspective that most colour corrections need at least one further “follow up” appointment within 4-6 weeks following the first correction appointment to ‘balance out’. It’s impossible to quote for this service over the phone so in house consultations are required. Call us to book or come and see us for further clarification. You’re in safe hands.
Cancellation & Skin Testing Policy
CANCELLATION POLICY
We understand that life happens, and you may need to reschedule or cancel your appointment. However, to respect the time of our team and other clients, we have a strict cancellation policy in place.
Late Arrivals: If you’re running late, please contact us as soon as possible. We can hold your appointment for up to 10 minutes, after which we may need to reschedule or offer an alternative stylist (subject to availability).
Cancellations & Rescheduling: A minimum of 24 hours’ notice is required for all cancellations or appointment changes. If less than 24 hours’ notice is given, a cancellation fee will be applied. This ensures we have enough time to offer the slot to another client.
No-Shows: Clients who miss their appointment without prior notice will be charged 50% of the appointment value. The No-Show Fee will be held on account and must be cleared before any future bookings can be made.
The salon also reserves the right to cancel or reschedule appointments where necessary, including in cases where advance payments or deposits have not been received (where applicable).
SKIN TESTING
All clients are requested to have a skin test at least 48 hours prior to their first colour appointment and annually thereafter.
Price Changes & Discounts
We can only give accurate pricing following a thorough in person consultation – if you have booked over the phone or online, prices may vary once you have had your consultation in Salon who may recommend or advise a different treatment of approach to give you the results you are after.
We are delighted to allow and encourage discounts for 11 months of the year. However, unfortunately these discounts can only be taken MON-THURS and are subject to availability. We do not accept discounts in December.
Please make sure we have up to date details for you e.g. Mobile and Email address – this will enable us to contact you with all our monthly offers and promotions.
All corporate discounts will be reviewed as part of our annual business review as well as stylist levels and prices. Please check with your stylist if you require any clarification.
Discounts do not apply to the following services : Express Services, Childs Cuts, treatments, retail.Discounts can not be used in conjunction with any other offers.
Clothing Policy
As we are Colour Specialists and a Colour Corrective salon, it is with courtesy that we ask you to consider your clothing and jewellery worn at the time of your appointment.
Whilst we try our very best to not get colour materials on your clothing sometimes accidents do happen. Likewise with jewellery, in particular earrings, whilst we do encourage clients’ to remove their jewellery, it is at their discretion.
As a company we cannot take responsibility for marked clothes or lost jewellery – please bear this in mind.
We do use fully protective gowns, towels and cover capes which are accessible to each and every staff member.
Thank you for your understanding and co operation regarding this matter.
Gift Cards
- 11 month validity from the date of purchase
- Not to be used in conjunction with any offer and only on full priced services and treatments
- Non transferable to money
- Gift cards can not be replaced if lost or stolen
- Cards that are defaced, altered or cancelled will not be accepted
Memberships
- Any package/service sold is an agreement between the purchaser(Client) and LSH Kidderminster Limited. The package is not directly sold and or linked to any one individual staff member and all rights are reserved and are withheld with LSH Kidderminster Limited.
- Memberships cannot be shared and are non-transferable
- Memberships are a 12 month annual contract that can commence at any time Jan-Dec
- Memberships may be taken with Lisa Shepherd herself but x2 memberships appointments will be deducted as opposed to x1 per team
- Memberships will commence on the 1st purchase day of the month in which they are bought and will expire one calendar year later (all appointments must be taken during that calendar year or appointments will be lost – non transferable)
- Fibreplex/Olaplex is available as an upgrade for an additional cost of £15 per application.
- Colour correctional work and three tier colour appointments are not included under a gold membership package but can be upgraded by arrangement.
- No shows/late arrivals will be classed as a deduction (15 minutes after booking time) and will only be accommodated if stylists are free