It’s also worth noting from a cost perspective that most colour corrections need at least one further “follow up” appointment within 4-6 weeks following the first correction appointment to ‘balance out’.

It’s impossible to quote for this service over the phone so in house consultations are required. Call us to book or come and see us for further clarification. You’re in safe hands.

We understand that life happens, and you may need to reschedule or cancel your appointment. However, to respect the time of our team and other clients, we have a strict cancellation policy in place.

Late Arrivals: If you’re running late, please contact us as soon as possible. We can hold your appointment for up to 10 minutes, after which we may need to reschedule or offer an alternative stylist (subject to availability).

Cancellations & Rescheduling: A minimum of 24 hours’ notice is required for all cancellations or appointment changes. If less than 24 hours’ notice is given, a cancellation fee will be applied. This ensures we have enough time to offer the slot to another client.

No-Shows: Clients who miss their appointment without prior notice will be charged 50% of the appointment value. The No-Show Fee will be held on account and must be cleared before any future bookings can be made.

The salon also reserves the right to cancel or reschedule appointments where necessary, including in cases where advance payments or deposits have not been received (where applicable).

All skin tests must be carried out 48 hours prior to appointment.

• Please leave the skin test area uncovered for 45 minutes and avoid contact with clothes.

• After 45 minutes you may remove the test using lukewarm water.

• If you experience any reaction within the 48 hour period please notify the salon immediately.

Lisa Shepherd salons insist on an annual skin test as an absolute minimum, but we suggest and advise you have a skin test prior to every service.

The absence of a reaction to this test is no guarantee that an allergic reaction may not occur as a result of a future hair colouring process. However this test is an important precaution, please consult your doctor should you have any doubts.

We are delighted to allow and encourage discounts for 11 months of the year. However, unfortunately these discounts can only be taken MON-THURS and are subject to availability. We do not accept discounts in December.

Please make sure we have up to date details for you e.g. Mobile and Email address – this will enable us to contact you with all our monthly offers and promotions.

All  corporate discounts will be reviewed as part of our annual business review as well as stylist levels and prices. Please check with your stylist if you require any clarification.

Discounts do not apply to the following services : Express Services, Childs Cuts, treatments, retail.Discounts can not be used in conjunction with any other offers.

We kindly ask that young children who are unable to sit calmly or be supervised not be brought into the salon.

We truly appreciate your understanding as we work to create a soothing and enjoyable space for everyone.

We want you to LOVE your hair but if for any reason you leave the salon unhappy with your hair please do email sos@lisashepherd.co.uk within 48 hours of your appointment who will then aim to get you back into the salon with the same stylist within 7 working days.

Whilst we try our very best to not get colour materials on your clothing sometimes accidents do happen. Likewise with jewellery, in particular earrings, whilst we do encourage clients’ to remove their jewellery, it is at their discretion.

As a company we cannot take responsibility for marked clothes or lost jewellery – please bear this in mind.

We do use fully protective gowns, towels and cover capes which are accessible to each and every staff member.

Thank you for your understanding and co operation regarding this matter.