Returns Policy
We want you to LOVE your hair but if for any reason you leave the salon unhappy, please email sos@lisashepherd.co.uk within 48 hours of your appointment, when we will aim to get you back into the salon with the same stylist within 7 working days.
Colour Correction
Correction of any colour is a highly skilled and delicate process. Only Lisa Shepherd herself or her Colour Directors can perform these services.
It will take time, patience and numerous visits to get to the required end result. It’s also worth noting from a cost perspective that most colour corrections need at least one further “follow-up” appointment within 4-6 weeks following the first correction appointment to ‘balance out’.
It’s impossible to quote for this service over the phone, so in-house consultations are required.
Call us to book or come and see us for further clarification. You’re in safe hands.
Cancellation & Skin Testing Policy
CANCELLATION POLICY
We understand that life happens, and you may need to reschedule or cancel your appointment. However, to respect the time of our team and other clients, we have a strict cancellation policy in place.
Late Arrivals: If you’re running late, just give us a quick call to let us know. If you arrive more than 15 minutes late this will result in a loss of treatment time and we may need to cancel your appointment, and a cancellation fee will apply
Cancellations & Rescheduling: If you need to cancel or rearrange your appointment, please let us know at least 48 hours in advance so we can offer the slot to someone else. Cancellations within 48 hours will incur an automatic 50% charge, and within 24 hours will be charged in full.
No-Shows: Missed appointments without notice will be charged in full, and this will need to be cleared before any future bookings can be made
The salon also reserves the right to cancel or reschedule appointments where necessary, including in cases where advance payments or deposits have not been received (where applicable).
SKIN TESTING
All clients are requested to have a skin test at least 48 hours prior to their first colour appointment and annually thereafter.
Price Changes & Discounts
We can only give accurate pricing following a thorough in-person consultation – if you have booked over the phone or online, prices may vary once you have had your consultation in the salon, who may recommend or advise a different treatment of approach to give you the results you are after.
We are delighted to allow and encourage discounts for 11 months of the year. However, unfortunately, these discounts can only be taken MON-THURS and are subject to availability. We do not accept discounts in December.
Please make sure we have up-to-date details for you, e.g. mobile and email address – this will enable us to contact you with all our monthly offers and promotions.
All corporate discounts will be reviewed as part of our annual business review as well as stylist levels and prices. Please check with your stylist if you require any clarification.
Discounts do not apply to the following services: Express Services, Child’s Cuts, treatments, and retail. Discounts cannot be used in conjunction with any other offers.
Salon Policy – Peaceful Experience for All
Our salon is a cosy space, so we kindly ask that only clients with appointments attend.
If you need to arrange transportation following your appointment, your stylist will be happy to give you an idea of how long your appointment will take. Exceptions can of course be made, e.g., where a client requires the assistance of a carer.
We’re always happy to welcome children for appointments, we just ask that children are accompanied by a responsible adult, can sit comfortably, and can remain still enough for the stylist to carry out their work properly.
To help keep the atmosphere relaxing, we ask that phones are kept on silent. If you do need to take a call, please keep it brief and avoid using hands-free.
Clothing Policy
As we are Colour Specialists and a Colour Corrective salon, it is with courtesy that we ask you to consider your clothing and jewellery worn at the time of your appointment.
Whilst we try our very best to not get colour materials on your clothing sometimes accidents do happen. Likewise with jewellery, in particular earrings, whilst we do encourage clients to remove their jewellery, it is at their discretion.
As a company, we cannot take responsibility for marked clothes or lost jewellery – please bear this in mind.
We do use fully protective gowns, towels and cover capes which are accessible to each and every staff member.
Thank you for your understanding and cooperation regarding this matter.
Gift Cards
- 11 month validity from the date of purchase
- Not to be used in conjunction with any offer and only on full priced services and treatments
- Nontransferable to money
- Gift cards cannot be replaced if lost or stolen
- Cards that are defaced, altered or cancelled will not be accepted
Memberships
- Any package/service sold is an agreement between the purchaser (Client) and LSH Kidderminster Limited. The package is not directly sold and or linked to any one individual staff member and all rights are reserved and are withheld with LSH Kidderminster Limited.
- Memberships cannot be shared and are non-transferable
- Memberships are a 12 month annual contract that can commence at any time Jan-Dec
- Memberships may be taken with Lisa Shepherd herself but x2 memberships appointments will be deducted as opposed to x1 per team
- Memberships will commence on the 1st purchase day of the month in which they are bought and will expire one calendar year later (all appointments must be taken during that calendar year or appointments will be lost – non-transferable)
- Fibreplex/Olaplex is available as an upgrade for an additional cost of £15 per application.
- Colour correctional work and three tier colour appointments are not included under a gold membership package but can be upgraded by arrangement.
- No shows/late arrivals will be classed as a deduction (15 minutes after booking time) and will only be accommodated if stylists are free.